Question 1

What payment methods do you accept?

Accepted Answer

We accept UPI (Google Pay, PhonePe, Paytm), credit and debit cards (Visa, Mastercard, Rupay, AmEx), net banking, and wallets via Shiprocket Checkout.

Question 2

Where do you ship?

Accepted Answer

Pan-India to all serviceable pincodes. International shipping is coming soon.

Question 3

How long does delivery take?

Accepted Answer

Standard shipping takes 5-7 business days. Express shipping takes 1-2 business days. Remote pincodes may take 2-4 additional days.

Question 4

Can I return a product?

Accepted Answer

Yes, for manufacturing defects, damage in transit, or wrong item received. Requests must be raised within 48 hours of delivery with an unboxing video.

Question 5

Is your jewellery real gold?

Accepted Answer

Our pieces are imitation jewellery — handcrafted in brass, copper, or alloy with high-quality gold-tone plating, matte finishes, or antique oxidisation.

Question 6

How should I care for my jewellery?

Accepted Answer

Keep it dry: no water, sweat, perfume, or deodorant directly on the piece. Store in the pouch we provide, away from humidity. Wipe gently with a soft dry cloth after use.

Question 7

Do you offer bridal or bulk orders?

Accepted Answer

Yes. For bridal trousseau or bulk orders, email us with your requirements for a custom quote with special pricing.

Question 8

Do you have a physical store?

Accepted Answer

Yes — we have 11 outlets across Thane, Mumbai (Dadar), Dombivli, Kalyan, and Sangamner.

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